Being lucky enough to work for something of an pioneering ITIL adopter back in the late 1990s, I guess I was a CMDB practitioner earlier than most. Back in those days, there was little “off-the-shelf” CMDB technology, and even automated discovery was in its infancy, with little adoption. But we were driving our ITSM initiative […]
This month, Gartner have released their latest MarketScope for the IT Asset Management repository. You can read it here courtesy of my employer, BMC Software. For those of us involved in manufacturing ITAM tools, the MarketScope report is important. It reflects the voice of our customers. It has a very wide audience in the industry. […]
Does your organization understand the real costs of the congestion suffered by your IT services? Effective management and avoidance of congestion can deliver better service and reduced costs, but some solutions can be tough to sell to customers. The Externalities of Congestion In 2009, transport analyst and activist Charles Komanoff published, in an astonishingly detailed […]
“If I click ‘no’, I’ve probably given up on everything, so don’t bother taking me to the page I was trying to go to. Just drop me on the homepage. Thanks.” Native apps can be by far the best way to deliver an application or service, but only if well designed. And websites need to […]
The collapse of 2e2 is a warning to all IT organizations. As IT evolves into a multi-sourced, supplier driven model, how many companies understand the risks? One of the big stories in corporate IT this week has been the troubles of the IT service provider 2e2. 2e2 are a supplier of a range of outsourcing, […]
In a previous post, we discussed the fact that IT Asset Management is underappreciated by the organizations which depend on it. That article discussed a framework through which we can measure our performance within ITAM, and build a structured and well-argued case for more investment into the function. I’ve been lucky enough to meet some […]
I’ve just been indulging in the great British pasttime of checking the weather, courtesy of Weather Underground, and came across this nice bit of guidance to their weather map screen. Simple, effective, informative. Very nice.